|Eshoo, Waxman Urge Automaker to Undertake Customer Satisfaction Campaign for "Jeep Death Wobble" Problem|
|Thursday, 05 July 2012 12:37|
WASHINGTON, D.C.—In a letter to the Chairman and CEO of Chrysler Group, Rep. Anna G. Eshoo (D-Calif.), Ranking Member of the Subcommittee on Communications and Technology, and Rep. Henry A. Waxman (D-Calif.), Ranking Member of the Energy and Commerce Committee, urged the automaker to undertake an outreach campaign to alert both Jeep owners and employees of the "Jeep Death Wobble" and suggest methods to repair and prevent the problem.
"We believe Chrysler should undertake an outreach campaign to its customers, such as a Customer Satisfaction Campaign, to notify Jeep owners of the risk of the 'wobble' condition...and the possible methods for repairing and preventing the problem," Reps. Eshoo and Waxman wrote.
"The anecdotal evidence from our constituents indicates that many Jeep owners have not received consistent guidance from Chrysler representatives about how to approach this problem, even when owners report a relatively consistent set of symptoms," they continued.
The letter also recommends that Chrysler make its Technical Service Bulletins, which advise dealers how to diagnose issues and make repairs, publically available. This step will help Jeep customers understand the causes, diagnostics, and solutions for the wobble.
Reps. Eshoo and Waxman first began inquiring about the Jeep Death Wobble after consumer reports of uncontrollable shaking, or "wobble," in the front suspension of some late model Jeep Wranglers.
On March 19, 2012, the two lawmakers wrote to the National Highway Traffic Safety Administration (NHTSA) to inquire about the problem and determine whether the Administration believes it poses a safety risk. NHTSA's response indicated that it did not meet the threshold for mandatory safety action, and the lawmakers have instead encouraged Chrysler to take voluntary action to mitigate the issue and better inform owners.
|Thomas Bill Search|